Customer Service & Technical Support

Knowledge Base

Email Support Form

Got a question? Our knowledgebase has answers 24 hours a day, 7 days a week.

Browse knowledge base categories or search with keyword related to your question.

Can't find an answer? Use our email support form to send your question to our support team.

We try to answer questions within one business day.

Search:     Advanced search
Browse by category:



Showing: 1-15 of 15  
Articles
 
document Why do I see a duplicate word in the event popup window?
When you click on an event title you see a word duplicated but when you edit the event description the word is not duplicated. This is a known bug...
26 Sep, 2007
document Clicking on an event does not open details pop up window
When clicking on the event title on a calendar, the detail pop up window does not open. First, make sure you are clicking only once on the event...
25 Jan, 2011
document How do I delete an event?
To delete an event you must have permission to edit an event.  Login and click on "(edit)" after the event title then use the delete...
23 Jun, 2009
document Why am I automatically logged into the calendar?
When you access the calendar, you are already logged in and are concerned that others will be logged in without authority. The automatic login may...
21 Jul, 2009
document The calendar does not open to the current date
If your calendar is not opening to the current date: Please check the link you are using to access the calendar.  The link may have been...
21 Jul, 2009
document Email announcements, reminders or messages are not being delivered
There are several reasons why email messages for event announcements and reminders may not be delivered to one or more calendar users.  Below...
03 May, 2010
document In Outlook, I get an error "Could not install the custom actions"
This problem is an issue within Outlook and affects not just CalendarWiz imported events.  To resolve the problem in Outlook,  go to Tools...
26 Sep, 2007
document Fixing Strange Characters In Upcoming Events List
If your Upcoming Events List displays strange characters where special characters should appear, we recommend that you change the javascript...
11 Jan, 2011
document Browser RSS icon not showing for framed calendar
RSS icons will not appear on the browser address bar of frame web pages containing your calendar within a frame.  This is caused by the...
26 Jul, 2010
document Two or More Calendars Open At The Same Time
When trying to work with two or more CalendarWiz calendars at the same time, sometimes the browser gets confused between the two calendars. This...
29 Sep, 2009
document Calendar will not save my screen name and password
In order to have your browser save your login information, you must have your browser set to accept cookies.  If a calendar user cannot save...
28 Mar, 2011
document Fix Upcoming Events List Causing Webpage To Scroll Down
Internet Explorer version 7 has several bugs that cause the webpage containing Upcoming Events List javascript code to scroll down to the top of the...
24 Feb, 2011
document Mini Calendar Widget Causing Web Page To Load Slowly
A few customers have reported a delay in the loading of their web page after installing the Mini Calendar Widget.  The problem was traced...
14 Feb, 2011
document Add More than One Mini Calendar to the Same Webpage
If you are attempting to add more than one Mini Calendar Theme to the same webpage, you may have encountered an issue in that only one theme's...
21 Sep, 2011
document Mini Calendar pop up window opening with compressed height in Internet Explorer
Your web page must have a suitable DOCTYPE declaration in the first line for the Mini Calendar and pop up windows to operate correctly in Internet...
07 Dec, 2011